IGA Five Star Retailers

Twenty Houchens Industries owned IGA stores received the top honor of IGA Five Star Retailers for 2010. Five Star is the highest level of recognition possible under the Assessment Program's rigorous standards.

Congratulations to the following Houchens Industries stores who have been awarded the IGA Five Star honor for achievement in IGA's Assessment Program:

Flora Hometown IGA - Flora, IL - Derek Sanders, Manger
Olney Hometown IGA - Olney, IL - Tony Clements, Manager
Washington Hometown IGA - Washington, IN - Shayne Hamilton, Manager
Barbourville Hometown IGA - Barbourville, KY - Jerry Roark, Manager
Burkesville Hometown IGA - Burkesville, KY - Terri Anderson, Manager
Columbia Hometown IGA - Columbia, KY - Wayne Ray, Manager
Hardinsburg Hometown IGA - Hardinsburg, KY - Vicki Lowe, Manager
Albany Hometown IGA - Albany, KY - Clark Andrus, Manager
Hartford Hometown IGA - Hartford, KY - Lanny Thomas, Manager
Owensboro Hometown IGA - Owensboro, KY - Anthony Clark, Manager
Owensboro Hometown IGA - Owensboro, KY - Linda Payne, Manager
Owensboro Hometown IGA - Owensboro, KY - Rodney Johnson, Manager
Whitesville Hometown IGA - Whitesville, KY - Carrie Howard, Manager
Crossroads IGA - Bowling Green, KY Carol - Cropper, Manager
Crossroads IGA - Bowling Green, KY - Janet Austin, Manager
Crossroads IGA - Bowling Green, KY - Bobby Dodge, Manager
Crossroads IGA - Bowling Green, KY - Pam Wolfe, Manager
Crossroads IGA - Somerset, KY - Russell Glover, Manager
Crossroads IGA - Lewisport, KY - Marla McFarling, Manager
Crossroads IGA - Nancy, KY - Michael Thompson, Manager

The IGA Assessment Program focuses on store appearance and product quality, employee training, customer service, engagement in IGA consumer-focused marketing events, and support and involvement in the local community. The IGA Assessment Program involves four unrevealed and one revealed assessment within the course of a year and also incorporates a customer feedback component.